Almost 2,000 Robinhood accounts were there infiltrated by hackers According to a new report that stole money from users of the popular stock trading app.
The estimate – which the financial startup has not publicly confirmed – comes from an internal review of hacking activity that has looted thousands of dollars from Robinhood users in the past few weeks. Bloomberg News reported Thursday.
According to Robinhood, a “limited number” of its customers were targeted because the email address associated with their accounts was compromised outside of the app. The hack was not due to a violation of the company’s systems, said a spokesman.
However, the victims told Bloomberg that they had found no evidence that criminals had gotten into their email accounts, and some said their trading accounts had been broken despite using “two-factor authentication” that someone has to sign in to to verify their identity in two ways.
Affected users also complained that Robinhood didn’t have a customer service phone number to handle their complaints, the news service reported. Robinhood is reportedly considering setting up such a phone line.
“It’s kind of ridiculous that an investment app that manages people’s livelihoods, people’s money, has the audacity to make people wait weeks to hear,” said Robert Riachi, who reportedly Thousands of dollars had disappeared from his Robinhood account, opposite Bloomberg.
Robinhood stated that users sent push notifications with tips on how to secure their accounts, such as: B. using two-factor authentication and setting strong passwords. The company has stated that it will restrict and sign out accounts when customers report potential fraud.
“We understand that potential fraudulent or suspicious activity in a financial account is a cause for concern. We are always responding to customers who report fraudulent or suspicious activity and are working as soon as possible to complete our investigation, resolve account issues and get refunds to process, “Robinhood spokesman said in a statement.